Refund Policy

Return, Refund, Exchange & Cancellation Policy (CurvabyKerline.in)

Legal Entity: Curva By Kerline
Effective Date: 13 January 2026

This Return, Refund, Exchange & Cancellation Policy (Policy) applies to all purchases made on CurvabyKerline.in (Website). By placing an order on the Website, you agree to the terms of this Policy.

1) Definitions

For the purpose of this Policy:

• Ready-to-Ship / Ready-Made Products: Products sold in standard sizes and shipped as-is (not made specifically to your measurements).
• Custom-Made / Made-to-Order / Made-to-Measure Products: Any product that is stitched, tailored, altered, personalized, resized, color-customized, or made/finished specifically for you after the order is placed, including any item made using measurements provided by you and/or any special request accepted by us.
• Return: Sending an eligible Ready-Made product back to us for a refund after inspection.
• Exchange: Replacing an eligible Ready-Made product with another size or product, subject to availability and inspection.
• Quality Check (QC): Inspection conducted by our team after we receive the returned product.

2) Custom-Made / Made-to-Order Products (Strict No Return / No Exchange / No Refund)

All Custom-Made / Made-to-Order / Made-to-Measure / Personalized products are strictly:

• Non-returnable
• Non-exchangeable
• Non-refundable

Reason: These items are made specifically for you and cannot be resold.

Exception (Only for verified issues)

If you receive a Custom-Made product with a manufacturing defect or you receive the wrong item, you must inform us within 48 hours of delivery with clear photos and (preferably) an unboxing video. After verification, we may offer (at our discretion):

• Repair, or
• Alteration/rework, or
• Replacement (if feasible), or
• Store credit (if replacement is not possible)

No cash/UPI/card refunds are provided for Custom-Made orders.

Important Notes (Custom-Made):

• Customers are responsible for the measurements/details provided for Custom-Made orders.
• Minor variations in color/appearance due to lighting, screen settings, fabric texture, dye-lot differences, and handcrafted work are natural and are not considered defects.
• Fit preference is subjective and is not considered a manufacturing defect.

3) Ready-to-Ship / Ready-Made Products (Return & Refund After QC)

Ready-Made products may be eligible for return/refund only if all conditions in this Policy are met.

3.1 Return Request Window

• You must raise a return request within 7 days from the date of delivery for eligible Ready-Made products.
• Requests raised after this window will not be accepted.

3.2 Return Eligibility Conditions (Must Be Met)

Returned products must be:

• Unused, unworn, unwashed
• Free from perfume/deodorant stains, makeup marks, odour, tears, or damage
• With original tags, labels, and packaging intact
• Not altered/tailored by you or any third party
• Returned with all accompanying items (belts, dupattas, accessories, freebies, etc. if included)

If the product does not meet these conditions, we may reject the return.

3.3 Non-Returnable Items (Even if Ready-Made)

The following are not eligible for return/refund/exchange:

• Products marked Final Sale / Non-Returnable on the product page or at checkout
• Accessories/jewelry (if sold), and items that are hygiene-sensitive (if applicable)
• Gift cards/store credits/vouchers
• Any product damaged due to misuse, improper handling, or wear and tear
• Any product returned without prior approval/authorization from our team

4) How to Request a Return (Ready-Made)

To request a return, contact Customer Support with:

• Order ID
• Product name(s) and quantity
• Reason for return
• Photos (mandatory for damaged/defective/wrong item cases)

Customer Support Hours: 10:00 AM to 6:00 PM (IST)
Customer Support Email: support@curvabykerline.in (update if your support email is different)
Customer Support Phone/WhatsApp: [Add your number here]

Do not ship products back without approval. Unapproved returns may not be accepted or processed.

5) Reverse Pickup / Self-Shipping (Ready-Made)

• If reverse pickup is serviceable at your address, we will arrange pickup after your request is approved.
• If reverse pickup is not available at your pin code, you must self-ship the product to the return address shared in this Policy.
• The product must be packed securely in an outer packaging to prevent transit damage. Do not paste courier labels directly on the product box/brand packaging.

6) Quality Check (QC) and Return Approval

All returned products undergo QC once received.

If QC Passes

We will approve the return and process refund/exchange as applicable.

If QC Fails

If QC fails (for example: used/worn, missing tags, stains, odour, damage, altered, incomplete packaging), we reserve the right to:

• Reject the return, and
• Ship the same product back to you (shipping charges may apply)

7) Refunds (Ready-Made)

7.1 Refund Mode

Approved refunds are issued to the original payment method used at checkout:

• UPI / Cards / NetBanking / Wallets: refunded to the same source account
• COD (if applicable): refunded via UPI/Bank Transfer to details provided by you

7.2 Refund Timeline

• Refunds are initiated within 2–3 business days after the return is approved post-QC.
• After initiation, the time taken for the refund to reflect depends on your bank/payment provider and may typically take 1–10 business days.

7.3 Shipping/Handling Charges

• Shipping/handling fees (if charged) are non-refundable unless the return is due to our verified error (wrong item shipped or confirmed manufacturing defect / transit-damage reported within 48 hours).
• If a return is approved due to our verified error, we will bear reverse pickup charges where applicable.

8) Exchanges (Ready-Made)

Exchanges are subject to:

• Eligibility conditions (same as returns)
• Stock availability
• QC approval after the returned product is received

If the requested replacement size/product is unavailable, we may offer (at our discretion):

• Store credit, or
• Refund (if eligible as per this Policy)

9) Damaged / Defective / Wrong Item Delivered

If you receive a product that is:

• Damaged in transit, or
• Defective, or
• Different from what you ordered (wrong product/size/color)

You must report it within 48 hours of delivery with:

• Clear photos of the product and tags
• Photos of the outer package
• Unboxing video (recommended)

After verification, we will offer an appropriate resolution which may include replacement, repair, exchange, store credit, or refund (as applicable).

10) Order Cancellations

10.1 Ready-Made Orders

• You may cancel a Ready-Made order only before it is dispatched.
• Once dispatched, cancellation is not possible. You may request a return after delivery if eligible.

10.2 Custom-Made Orders

• Custom-Made orders generally cannot be cancelled once processing/tailoring has started.
• If cancellation is approved before processing begins (at our discretion), the refund (if any) will be initiated to the original payment method.

11) Partial Returns

If your order contains multiple items, you may request a return for eligible items only, provided each returned item meets the conditions in this Policy.

12) Store Credit / Vouchers (If Offered)

In some cases, we may offer store credit instead of a refund. Store credit:

• Is not redeemable for cash
• May have an expiry (if applicable, it will be communicated at issuance)
• Can be used only on the Website as per terms communicated

13) Customer Responsibilities

To ensure smooth processing:

• Share accurate address and contact details at checkout
• For Custom-Made orders, provide correct measurements and customization details
• Preserve tags and original packaging until you are sure you will keep the product
• Record an unboxing video for high-value orders (recommended)

14) Return Address (For Approved Returns Only)

Curva By Kerline
H. No. 199, GMB Complex, 1st Floor, Opp. BJP Office, Hengrabari
Guwahati, Assam – 781036
India

(Do not courier any package to this address without return approval. Unapproved shipments may not be accepted.)

15) Policy Updates

We may update this Policy periodically. The updated Policy will be posted on the Website with a revised Effective Date. Orders will be governed by the Policy in effect at the time of purchase.

16) Grievance / Complaints

For any concerns, complaints, or grievances regarding your order, you may contact:

Grievance & Customer Support (Curva By Kerline)
Email: support@curvabykerline.in
Support Hours: 10:00 AM to 6:00 PM (IST)
Address: H. No. 199, GMB Complex, 1st Floor, Opp. BJP Office, Hengrabari, Guwahati, Assam – 781036